If you’re on the market for car insurance, the company you choose is almost as important as the deal you snag. You can gauge the quality and reputation of a car insurance company by focussing on its customer service practices, claims handling, and customer base. Reviewing a couple of car insurance companies before you purchase or renew your policy is a good idea. Look up reviews online, and feel free to ask for feedback from people you know. We’ve rounded up a list of the top insurance companies this year to get you started.
USAA has a very high level of customer satisfaction, which is measured by how likely a customer is to renew their policy. It also has the lowest car insurance rates for drivers across various categories. Customers who filed a claim with USAA report a clear, transparent communication pattern and relative ease while filing a claim. However, their only drawback is that their policies are only available to military community members, which limits their accessibility.
If you’re not part of the military, State Farm is your next best bet for auto insurance. This company ranks high in key areas like claims handling and customer loyalty. It is also, by far, the most inexpensive car insurance company on this list. If you have a less-than-ideal driving history, you can find a policy with comparatively lower premiums at State Farm. Statistically, a State Farm customer will pay $1,267 a year for coverage which is about 17% less than the national average.
Farmers ranks high in customer service, with customers reporting that it was easy to open a policy and that customer service representatives were friendly, helpful, and always available. A large percentage of Farmers customers who filed claims reported that the process was prompt and transparent. However, Farmers offers insurance policies with higher premium rates than the national average. This company also doesn’t score as high in terms of policy renewal.
Though Geico doesn’t perform as well as the other companies on this list in the claims handling category, after Farmers, its rates are pretty affordable, making it a good option for drivers on a budget.
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